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Malstrom guarantees that all of our products are tested and working upon shipping. However it may be that you are experiencing problems with a product. Do not worry we are here to help! Within one year after purchase, any damaged or malfunctioning products will be repaired, serviced and calibrated on a return-to-factory basis. However this service is only guaranteed if the damages are not caused during shipping, installation, incorrect usage or user inflicted damages.
Even after the one year warranty or if the damages are caused by the before mentioned causes; we want to help you. Products will still be repaired but we reserve the right to charge you for labor, parts and transit expenses.
In any case we advise you to contact us about any issues!
Products from our web-shop can be returned within 14 days upon receiving. Return and refund is only possible if the product is working and in the original packaging.
Please contact us before
returning a product.
Yes we care about your privacy, and we do not care about what you do on the internet... But we may look into analytics so we can improve our service to you.
Read up on all the details here:
Or contact us at:
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